Privacy Policy

Your information helps us run the platform and serve you better. Specifically, we use it to:

• Process ticket purchases and payments
• Verify ticket authenticity and QR access at the gate
• Operate events and venue access systems
• Manage cashback, rewards, and referrals
• Provide customer support
• Improve platform performance and your overall experience
• Prevent fraud, abuse, and unauthorized activity
• Send event updates and the occasional promotional message
• Meet legal and regulatory obligations we're bound by

We use analytics tools and AI-powered systems behind the scenes to help us:

• Improve your overall experience on the platform
• Personalize the events and recommendations you see
• Spot patterns in ticketing behavior so we can plan better
• Detect fraud and suspicious activity early
• Make event discovery and platform performance smoother

Any data used for analytics is processed securely and in line with applicable laws.

Payments are handled by trusted third-party payment processors and banking partners. We never store your full credit or debit card number on our own servers unless we're explicitly required to and can do so under recognized payment-security standards.

Bank processing fees and transaction approvals are governed by the policies of your bank and the payment provider — we don't control those.

From time to time, Breez Tickets may offer:

• Cashback rewards
• Loyalty points
• Referral bonuses
• Promotional credits

A few ground rules apply to all of them:

• They can only be used inside Breez, unless we say otherwise
• They aren't transferable to another person or account
• They have no direct cash value unless we officially approve it
• They may expire based on the terms of the specific promotion
• We may cancel them if we detect fraud, abuse, or policy violations

We share information only when it's needed to do the job. That includes:

• Event organizers, so they know who's attending their events
• Payment providers and banks, to actually process your payment
• Security and fraud-prevention partners
• Hosting and technology providers that power the platform
• Analytics and marketing providers that help us understand usage
• Government authorities when the law requires us to cooperate

We do not sell your personal information to third parties.

We use cookies and similar technologies to make the platform actually work and to make it better. Specifically, they help us:

• Keep your session secure as you move between pages
• Make the site feel snappy and remember your preferences
• Understand traffic and performance so we can improve it
• Store the choices you've made
• Personalize content and the occasional experience or advertisement

You can turn cookies off in your browser settings, but a few features may not work properly if you do.

We take security seriously and apply the protections you'd expect from a modern platform:

• Encrypted communications between your device and our servers
• Secure infrastructure and hardened server configurations
• Strict access controls — staff only get the data they need to do their job
• Continuous monitoring and fraud-detection systems
• Internal security procedures we follow day-to-day

That said, no online platform can guarantee absolute security. We do our best, and we'll keep improving.

We hold on to your information only for as long as we need it for:

• Running the service
• Meeting legal obligations
• Financial and accounting recordkeeping
• Detecting and preventing fraud
• Internal analytics and reporting

Some data may live in backups or archives for a short while after that, before it's fully cleaned up.

Depending on the laws where you live, you may have the right to:

• Ask what personal information we have about you
• Request corrections to anything that's inaccurate
• Request that we delete your data
• Withdraw consent you've previously given
• Object to certain ways we use your information
• Get a copy of the information we store about you

Just send a request through our official support channels and we'll take it from there.

Breez Tickets connects with services we don't run ourselves — payment gateways, social media platforms, external event organizers, and analytics providers. When you interact with those services, their own privacy policies apply, not ours. We can't be responsible for what they do with your information once it's with them.

Breez Tickets operates across multiple countries and regions, including Oman, Qatar, and other international markets.

That means your information may sometimes be processed or stored outside the country you live in — only where it's legally permitted to do so.

If we see something that looks like abuse, we may suspend or close an account. That includes:

• Fraudulent transactions
• Chargeback abuse
• Fake or duplicated tickets
• Unauthorized resale
• Threats to the security of the platform or other users
• Breaking the rules in our platform policies

Where the law requires, we may share what we know with the appropriate authorities.

We may update this Privacy Policy from time to time. When we do, the new version will be posted here with a refreshed "Last Updated" date at the top of the page. If you keep using Breez after a change, that means you're okay with the updated policy.

Questions about this policy or your data? We'd love to hear from you:

• Email: support@breeztickets.com
• Website: www.breeztickets.com
• Location: Muscat, Sultanate of Oman

This Privacy Policy is governed by and interpreted in accordance with the laws and regulations of the Sultanate of Oman, except where applicable international law requires otherwise.